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Explore our FAQs and guides to get instant support.

Cards & Features
Q1: What’s the difference between Voltica Lite and Voltica Luxe?

A: Voltica Lite is designed for everyday convenience — seamless multi-currency, global access, and essential perks. Voltica Luxe takes it further, offering exclusive privileges such as concierge services, luxury travel benefits, and personalized experiences.

Q2: Where can I use my Voltica card?

A: Your Voltica card works anywhere Visa or Mastercard is accepted — both online and in-store, across 200+ countries

Q3: How can I apply for a Voltica card?

A: Simply download the Voltica app, complete KYC verification, and choose between Lite or Luxe.

Q4: What rewards or cashback can I earn?

A: Depending on your card tier, you can enjoy cashback on dining, shopping, travel, and more

Exchange & Payments
Q1: What currencies does Voltica support?

A: Voltica supports over 40 fiat currencies

Q2: How fast are international transfers?

A: Most transfers are processed instantly or within minutes, depending on the destination

Q3: Are there any hidden fees for exchange or payments?

A: No. Voltica provides transparent, competitive rates with up to 70% savings compared to traditional banks.

Q4: Can I send money to anyone, anywhere?

A: Yes. Voltica enables fast, secure global remittance — from local bank accounts to international wallets.

Q5: Can I pay for shopping overseas?

Yes

Security & Compliance
Q1: Is Voltica a licensed financial platform?

A: Yes. Voltica operates under a registered MSB license and follows strict international compliance standards.

Q2: How is my money protected?

A: All funds are safeguarded with 256-bit bank-grade encryption, secure storage, and real-time fraud monitoring.

Q3: Do I need to complete KYC verification?

A: Yes. KYC and AML compliance are required for all users to ensure secure and legitimate transactions.

Q4: What happens if my card is lost or stolen?

A: You can instantly freeze or disable your card within the Voltica app, and our team can issue a replacement immediately.

Q5: Does Voltica monitor for suspicious activity?

A: Yes. Our 24/7 system automatically detects and prevents fraudulent or unusual transactions.

Account & App
Q1: How do I create a Voltica account?

A: Download the Voltica app, register with your email or phone number, complete KYC verification, and you’re ready to go.

Q2: Can I manage everything from the app?

A: Yes. Your Voltica app lets you control your cards, make payments, track spending, manage currencies, and access support — all in one place.

Q3: What should I do if I forget my password or login details?

A: Simply tap Forgot Password on the login screen and follow the instructions to reset securely.

Q4: Is the app available worldwide?

A: Yes. The Voltica app is available on iOS and Android in most supported countries.

Q5: How do I contact support from the app?

A: Use the in-app chat feature for 24/7 assistance, or visit Support → Contact Us for more options.

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